FAQs

How do I confirm my order has been placed?

Before submitting your order, we recommend double-checking to make sure your contact information is correct. You should receive a confirmation email from customerservice@你好.com shortly after making your purchase.

How do I track my order?

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a package tracking link. To track an order on 你好.com, sign in to access My Account that will contain your order information.

For more information or questions, please contact 你好 Customer Service via email (customerservice@你好.com) . Operating hours are from 7 AM ET to 2 AM ET, 7 days a week, excluding holidays.

Can I change or cancel my order after it has been placed?

Given our prompt shipping process, orders cannot be cancelled or changed once they are placed. If you made a mistake or changed your mind about your order, you can return your purchase for a full refund within 30 days of receiving it.

Can I return my purchase? / What is the return policy?

If you don’t absolutely love your purchase, we offer free pre-paid returns for all U.S. orders within 30 days of your purchase! You will receive a full refund to your original payment method, not including your original shipping charge. We will only accept items purchased on 你好.com for a return; if your item(s) were purchased from an authorized retailer, please contact the retailer to arrange a return. Please note we do not offer exchanges at this time. However, if you’re unhappy with one of our products, please review the return instructions below.Visit our Returns page for detailed instructions on how to return your items.

What do I do if my order arrived, but something is missing/incorrect/damaged?

We apologize for any inconvenience that may arise from your order! Please rest assured that we are here to make it right and we encourage you to reach out to Customer Service:

Email: customerservice@你好.com